Wethaq Takaful Insurance Company ("the Company" or "we") respects your privacy and is committed to protecting it. This Privacy Policy sets out how we handle information we may collect or that you may provide when you use the Company's services available on the Website. This Policy also explains how we maintain and store your information. This Policy applies to information we collect on this Website, email, text messages, and electronic communications related to the Services available on the Website. We are committed to protect the privacy of our customers. This Privacy Policy sets out how we handle and protect your personal data, and how we collect, use, process, and share it. By using the website www.wethaq.com and the services it provides, you agree to our Privacy Policy and any updates thereto. If you do not agree to the practices described in this Privacy Policy, please do not use the Website and do not provide us with your personal information.

  1. Collection of Information and Personal Data:

    This Privacy Policy applies to the following types of electronic information about users:

    • Information that the website automatically records. This information may include browser type, internet service provider, operating system, and other similar information. It is used only for technical development and support purposes.

    • Personal contact information (name, address, phone number, etc.) that you have chosen to share. This information is used for personal communication, in accordance with applicable laws and regulations.

    • Financial information related to your bank account information and payment card details.

    • Login information, password, username, and orders you have placed.

    • Information about orders, purchases, and products.

    • Cookies: This information allows the website to transfer data to a device or computer for storage. This information includes your preferred settings and other information the system requires when interacting with our website. The use of cookies helps us select information that suits your expectations or that you would like to see on our website. It also enables us to store the data you enter so that you do not need to re-enter it when you visit the website again. If you do not wish to have information collected through cookies, you can disable their use. You are not required to provide any of this information. However, if you choose to withhold the requested information, we may not be able to provide you with certain services. If your personal information changes in any way or is incorrectly presented on the website, you must update or correct your personal information immediately by logging into your account on the website or by contacting customer service.

  2. Use of Personal Information:

    We use this information for the following purposes:

    • To enable us to provide you with services, complete purchases, improve, and develop them.

    • To provide and manage your access to our website or your account with us.

    • To verify your account and activity on the website.

    • To respond to your communications and inquiries, fulfill your requests, and send you announcements about new products and promotions. If you do not wish to receive such information, you can click the “unsubscribe” link in the emails you receive from us, or contact our customer service.

    • To provide you with emails, such as newsletters, alerts, and notifications, and to send you information you request from us, including information related to our services.

    • To assess our audience size and usage patterns.

    • To store information about your preferences, allowing us to customize our website according to your individual interests.

  3. Sharing Personal Information:

    We do not use personal information for purposes other than those set forth in this Privacy Policy, and we do not disclose or share any personal data about you with or to any person or organization except for the personal information we collect or you provide:

    • To contractors, service providers, and other third parties we use to support our business.

    • To our affiliates.

    • To third parties to market their products or services to you if you have consented to such disclosures.

    • For any other purpose, we disclose when you provide the information.

    • With your consent.

  4. We may also disclose your personal information:

    • To comply with any court order, law, or legal process.

    • If we believe disclosure is necessary or appropriate to protect the rights or property of the company, our customers, or others.

    • With other third parties with your consent.

  5. How long will we retain your information?
    • We will retain your personal information during and after your use of the website. We may also retain personal data for a longer period if necessary to protect ourselves against legal claims, for analysis or historical record keeping, or to implement decisions or laws issued by regulatory authorities.

    • If we no longer need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information is stored in backup archives), we will store the personal information and isolate it from further processing until it can be deleted.

  6. Scope of Application of the Privacy Policy:

    This Privacy Policy applies to all services and transactions conducted through the website, unless those services or transactions have a separate privacy policy. If you access other websites via external links, please review the privacy policy for those websites.

  7. Protecting Your Information:
    • We implement measures designed to protect your personal information from accidental loss and from unauthorized access, use, and alteration. All information you provide to us is stored on our secure servers.

    • The safety and security of your information also depends on you. You are responsible for maintaining the confidentiality of your password and undertake not to share it with anyone.

    • We adopt reasonable technical and administrative measures to protect the personal information in our possession. However, we cannot guarantee that any data transmission over the internet is completely secure.

    • If you suspect that your activity with us is no longer secure (for example, if the security of any account you have with us has been compromised), please notify us immediately by contacting customer service.

  8. Children and Minors:

    Children and minors under the age of 18 are not authorized to use our website, and we do not ask anyone under the age of 18 to provide us with any personal information or use our services.

  9. Amendments to the Privacy Policy:

    We reserve the right to amend the terms and conditions of this Privacy Policy. Any changes to this policy will be posted on the website and we will change the "Last Updated" date below. Your continued use of the website after any such changes and updates constitutes your acceptance of them.

  10. Contact Us:

    If you have any questions regarding this Privacy Policy, please contact us at... contact-us@wethaq.com